As a Technology Solutions Engineer you will know the ins and outs of the Tag technology solutions used to support Marketing Suppy Chain. Your technical knowledge and strong communication skills will make you the principle point of contact between Business Development, Client Services teams, potential clients and our internal technology teams.
For this role, it is important that you rapidly develop a solid understanding of our product solutions and how they can be applied to effectively help our clients. You have a high affinity for technology in general, and are able to effectively answer and advise our clients of how Tag technology products can solve their everyday challenges in the Marketing sector.
The Technology Solutions Engineer is responsible for engineering IT solutions to business opportunities using existing Tag technologies from within our Portfolio as well as helping to identify new technologies that can be introduced to Tag in support of extending the proposition. In engineering solutions this individual must lead the capture and definining of requirements with the business.
Acting principally as an individual contributor, the Technology Solutions Engineer will engage various business/project workstreams (e.g., Business Development, Operations, Finance, etc.) to deliver technology solutions that meet the needs of the Tag business and our clients.
The right candidate for this role loves technology and making people's lives easier. If you appreciate all things relating to technology, user experience and innovation, this role will suit you! Problem solving skills are a must. By sharing customers' feedback and insights to our technical teams, you will be actively supporting product developments and improvements, thereby driving customer success. We also depend on you for roadmap input, which in turn will help us shape the future of our technology.
In building and presenting solutions, the Technology Solutions Engineer should;
? Establish clear and agreed business requirements with which to base a solution design
? Design and document a fully costed, optimum solution which meets client requirements
* external, client facing, documentation to articulate the solution and its benefits
* internal documentation to support the approval and authorisation framework as well as transition to implementation
? Support the business opportunity leads in the client engagement process as necessary to build credibility in Tag capabilities
? Adopt standard practices and process, and achieve business 'buy in' to approach e.g. standard outputs, common language, remove politics etc
? Work to a clear and agreed RACI with both the business and IT organization
? Establish clear feedback mechanisms, to calibrate effectiveness of solutions, business engagement and form basis for performance measurement and continuous improvement
? 5+ years of demonstrated experience delivering product and customer based solutions through technology and improved processes
? 5+ years of technical business analysis experience
? 2-3 years of demonstrated technology sales experience including proposal writing, RFP completion, external client facing pitches, product demos etc
? A valuable benefit would be having experience with Marketing Supply Chain technology such as DAM & MRM, Content Marketing, Sourcing & Procurement, Point of Sale/Store Profiling, eCommerce & Carts, Marketing Analytics or other technologies in Print, Digital or Broadcast Marketing
? Bachelor's degree in computer science or business degree; advanced degree a bonus
? Working Knowledge/Proficiency in business processes analysis and project/program management methodologies (Prince2, PMP, Agile) with relevant technology background.
? Extremely strong organizational and interpersonal skills; effective at communicating with cross-functional team regarding deliverables, schedules, and issues.
? Creative problem-solving skills and adaptability.
? Impeccable presentation skills accompanied by excellent written communication skills
? Proven ability to articulate and translate business requirements into technology solutions
? Previous experience in supporting responses to RFP's and Tenders is a must
? Strong analytical and organizational skills
? Expert knowledge of MS Word, Excel, Visio and guru in PowerPoint.
? Must be fluent in English
? Product Management or Development background a bonus
? Exercised: May exercise supervision of other resources in a matrix model for specific projects or initiatives
? Received: Global Head, technology Services Portfolio
? Internal: Corporate IT & Product Delivery, Finance, Vendor Management, Human Resources, Strategic Sourcing & Project and Account Teams
? External: Clients & Vendors
(* denotes an \"essential function\")
? *Provide technology presentations to Tag clients and leadership teams
? Meet with end users, stakeholders, and leadership resources to define business requirements and system goals
? *Support the translation of customer business requirements into a technology solutions
? Research new technologies within Marketing Service Line propositions and determine the benefits to current and future customers
? Manage the production of product collateral, internal and external facing information necessary to effectively communicate product capability, roadmap and delivery
? *Support commercial teams in pricing new customer opportunites which including Tag technologies
? *Manage the delivery of Tag customer technology solutions
? Engage various project workstreams to deliver technology solutions that meet the needs of the Tag business and clients/market demand.
? *Manage a matrix team of resources including Business Analyst(s) and product specialists to design Client solutions and coordinate/oversee solution transition to delivery groups.
? *Manage the creation of project documentation (e.g. requirements/due diligence, project plans etc.) identifying action steps and deliverables to ensure timely, quality project delivery within budget.
? Coordinate and organize resources between IT teams (infrastructure, security, etc.) to ensure project deliverables are met
? *Provide product, business and technical knowledge in support of pre-sales activities to ensure customer success
? *Responsible for the complete capture of customer needs and subsequent sharing with technical teams for the technical implementation and on-boarding of clients to ensure they are successful in deploying products and services
? Performs work within normal office and technology environment as established by employer both inside Tag offices and at customer sites as required. Overnight travel may be required as necessary to support customer opportunities.
Associated topics: business, cost efficient, industrial engineer, manufacturing engineer, methods engineer, project, sap, supply, supply chain
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
Loading some great jobs for you...