Technical Support Engineer

Vbeyond in Hemet, CA

  • Industry: Information Technology - IT Help Desk/Technical Support
  • Type: Full Time
  • Compensation: $85,480.00 - 159,640.00 / Year*
position filled
Title: Technical Support Engineer

Location: Redwood City, CA


Provides First/second/third level technical support for customers, partners, account teams, and other Technical Support Engineers.

Applies analytical skills and technical knowledge to solve product problems of moderate to high complexity.

Provides technology/product training, documentation and intellectual property material as required.

Acts as focal point for large account product problem resolution.

Support customer success with specialized product knowledge.

Effectively utilizes moderate to complex lab setups to recreate and solve problems.

Submits complete and correct bug reports in area of expertise. Advocate for customers in engineering roadmap planning.

Interacts across support teams and development teams at peer level.

Acts as a technical expert and provides support on a world-wide basis.

Skills and capabilities:

Minimum 7-10 years of experience in the following:

Understanding of application components and functionality; i.e. relational databases (PostgreSQL, MySQL, Oracle, MS SQL Server), NoSQL databases (MongoDB, Redis etc.), web Servers (Apache, Nginx, etc.).

Experience in Hadoop Ecosystem, MapR and Hive is must to have .

Experience in Linux troubleshooting. Red Hat, Centos, and Ubuntu operating systems must to have.

Knowledge of SAML, LDAP, BI and reporting tools, Tableau, AWS a big plus

Understanding in Bigdata .

Experience working with web APIs

Experience with python, Java a nice to have.

Associated topics: assist, assistance, client, help, information technology, network, technical, technical support, technical support specialist, technician ii

* Estimated salary

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