Onsite Support Engineer - The Phoenix Group (Spring Valley)
The Phoenix Group
: $97,590.00 - $144,930.00 /year *
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Onsite Client Support Engineer Job Description The Field Services Engineer is responsible for delivering first class service, advice and technical support to financial clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades and relocations. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism .Essential Functions include- Work closely with portfolio managers, traders, and IT professionals to provide superior trading technology capabilities and support to our range of predominantly hedge fund clients. Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs. Work with Network Engineering staff to resolve networking issues Training clients on the use of computer hardware and software systems. Ensuring incident ticket requests are closed on time and with high client satisfaction. Perform duties on rotation-based schedule as part of 24/7/365 support required. Desired Skills & Experience Excellent communication and customer service skills across all levels of an organization. 3 plus years experience in providing Desktop IT Support with-in a Trade Floor environments Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions with-in financial services trading environments. Strong diagnostic/ troubleshooting skills must have an abiding curiosity and interest in IT. Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution. Willingness to be on-call on a scheduled basis; Experience in working for managed service provider or hedge fund on the trade floor Qualifications and Technical skills Strong knowledge of Windows7, Active Directory and Exchange essential Experience working with VMware Strong working knowledge of industry standard desktop imaging and packaging. Dell Kace1000 and 2000 experience a plus. Strong understanding of market data Strong knowledge of Microsoft Office 2010 required. Knowledge of Visio, MS Projects a plus. Working knowledge of networking routers, firewalls, switches such as Cisco, Citrix, VPN, and Juniper SSL VPN. Working knowledge of spyware/malware removal tools and techniques. Working knowledge of BES a plus- add, remove, reactivate, migrate users etc. Associated topics: cellular, electrician, kv, lighting, rf, schema, signal processing, stationary engineer, wind, wiring
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.