engineering | Senior Technical Support Engineer for FIS Risk and Compliance in Lakeland, FL

Senior Technical Support Engineer for FIS Risk and Compliance

  • SunGard
  • $88,803.33 - 127,580.00 / Year *
  • 23 Eleanor Dr
  • Lakeland, FL 33801
  • Full-Time
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RESPONSIBILITIES

  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • Provides in-depth product support to FIS clients by resolving incoming inquiries.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
  • Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
  • Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client centric activities.
  • Other related duties assigned as needed.
  • What you bring:

    EDUCATION REQUIREMENTS
    Bachelors Degree in IT or related field or the equivalent combination of education, training, or work experience.

    GENERAL KNOWLEDGE, SKILLS & ABILITIES
    Documents client information and recurring technical issues to support product quality programs and product development
    Knowledge of FIS products and services
    Strong analytical skills
    Knowledge in programming, implementation of software products, SQL Database
    Organizational and time management skills required
    Self-starter with proven ability to work independently
    Extremely comfortable working with computers and a variety of applications
    Excellent oral and written communications skills
    Strong problem solving skills

    IDEAL if you bring experience with the following:

  • C#, SQL Server database; .Net; .ASP.Net, and any Networking skills
  • What we offer you

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities FIS is your final career step!
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


    Associated topics: assistant, desk, edi, help desk, information technology support, msword, support, system support, technical support, technical support specialist


    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.