Engineer Senior, Field Support - Rockwell Automation, Inc. (Augusta)

  • Augusta, ME

Employment Type

: Full-Time


: Engineering

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Job Summary

Position Summary

The Senior Field Support Engineer serves as a primary contact for Rockwell Automations customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Field Support Engineer works on a variety of commercial and technical issues both independently and with a team. Other activities of the Field Support Engineer include but are not limited to:

  • Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems

  • Evaluate and approve operational quality of system equipment

  • Serve as company liaison to the customer for multiple topics

  • Participate in the establishment, measurement, and achievement of customer satisfaction metrics

  • Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting

  • Provide leadership for project engineering teams, contract employees, and project support personnel

  • Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)

  • Communicate with Rockwell Automation and customer management regarding project details

  • Support an environment conducive to successful team interaction and customer satisfaction

  • Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position

  • This position will require the ability to travel throughout the service area

  • EOE, M/F/Disable, Vet

    Associated topics: artificial lift, coal, drill, field, fuel, mineral engineer, oil, petroleum, petroleum engineer, pipe

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