Field Engineer 3

Pinnacle Group in New York, NY

  • Industry: Electronics/Semiconductors - Hardware Engineer/Designer
  • Type: Full Time
position filled
Job Description:
Any extra work assigned to the Dedicated Engineers will need to be discussed upfront with the Unisys SDM / SDC and Springer Nature SDM.
Engineer will be allocated to support contractual Field Services Primary Period of Maintenance window which is 8am - 5pm local time zone.
Normal Hardware/Software support
Will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC s/laptops, and installing and optimizing HW/SW networking products.
Requirements:
3 years minimum of experience (see below)
Windows 10, Advanced
Lenovo PC/Laptop Hardware Support, Advanced
Apple Mac/Mac book Hardware Support (some)
Associated topics: analog, architecture, cad, engineer iv, h/w designer, h/w engineer, layout, pcb, schema, systems engineer

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