Field Service Engineer

Packsize in Milwaukee, WI

  • Industry: Manufacturing - Machine Repair And Maintenance
  • Type: Full Time
position filled
Field Service Engineer
We are looking for a highly skilled Field Service Engineer who will travel to customer locations to install, maintain and support Packsize equipment as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-Star customer service by proactively visiting or calling customers to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.

Primary Responsibilities

Responsible for Account/s in the region
Develops knowledge of Packaging Designs

Work closely with R&D on new products

Provides feedback and improvement on new products
Learns and develops the customer support and technical skills necessary to perform high quality maintenance
Performs preventive maintenance on machines (Enterprise), equipment and accessories

Performs Enterprise installation of new equipment and train Customer Personnel
Learns and completes basic administration duties (assigned tasks, emails, etc.)
Exposed to moving parts and electricity that require safety protocols
Exposure to varied travel conditions either driving or flying

Excellent work ethic and time management skills needed

Must be accessible via telephone, and promptly return email and phone messages
Travel by vehicle or airplane within assigned geography, overnight travel may be required

Up to 100% travel

Essential Job Requirements

Excellent Customer Service skills

Basic Excel, Word skills

Knowledge of Windows platforms

Advanced mechanical skills

Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation

Ability to learn troubleshooting and problem-solving procedures
Able and willing to lift up to 50 lbs
Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
Must be able to climb a ladder

Exhibit mature, independent judgment with little or no direct supervision
Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status


Associate's Degree or Vocational technical training is strongly desired, Bachelors in related area preferred

Good mechanical and troubleshooting skills

Clean driving record with a valid drivers license

Job Summary

Packsize is a disruptive, fast-growth pioneer in the On Demand Packaging space. We are ferociously focused on Sustainability, Saving Forests, and lowering the Carbon Footprint of our Client Partners. Imagine a world where every box shipped downstream in a supply chain is exactly the right size for the product inside it. We arm our customers with the technology to do exactly that. As leaders in the technology space, we serve as a critical ally to companies looking to right size their packaging.

Salary and Benefits

Packsize offers a competitive benefits package including paid time off, Medical, Dental, Vision, Short Term/Long Term Disability, Life, 401(k) matching, and a bonus program.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veterans status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

About Packsize

Founded in 2002 and headquartered in Salt Lake City, UT, Packsize is the worlds leading provider of lean packaging systems for businesses with complex corrugated packaging needs. Recognized by Inc. 5000, ranked by Deloittes Technology Fast 500, and listed by Forbes as One of Americas Most Promising Companies, Packsize delivers an alternative to the existing corrugated supply chain with On Demand Packaging .

Packsize is an Equal Opportunity Employer

Associated topics: breakdown, calibrate, equipment, field service, machine maintenance, malfunction, millwright, repair, troubleshoot, upgrade

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