Product Services Engineer - Electrical

Employment Type

: Full-Time


: Engineering

Matthews International is seeking an Electrical Product Service Engineer to support a leading automotive manufacturing client in the Bay area. The Electrical Product Services Engineer provides customer application and technical product support via telephone, internet or field environment using independent judgement and working with limited supervision. The position communicates trends, issues and improvements with technical product management to maximize equipment up time.

  • Ensuring quality of service and quick resolution to all production problems across a variety of complex technologies, tools, products, and services?

  • Applicable teams (e.g., Management, Engineering) to triage issues, make fixes, advocate problems, and document technical run books and procedures?

  • Prioritizing issues and troubleshooting them independently while coordinating with applicable internal teams (e.g., Management, Engineering, etc.)?
  • Conducting technical testing, perform troubleshooting and provide problem solving?

  • You respond to problems causing equipment down time and support customer service needs during warranty period and beyond as needed.
  • You work with Customer Service, Sales and other Business teams on various technical issues.
  • Additional duties as assigned.

    • Bachelor’s Degree and/or relevant hands-on experience
    • 2 - 5 years of previous electrical or electro-mechanical experience; or equivalent combination of education and experience
    • Familiarity with HMI, servo motors, hydraulic controls, heating/cooling controls, all types of sensors.
    • Periodic travel either locally, nationally, and or internationally may be required.
    • High degree of proficiency in MS Office Suite, Outlook, & Internet applications.
    • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, project management (from conception to completion), & planning skills.
    • Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
    • Solid understanding and application of mathematical concepts.
    • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
    • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
    • Ability to work with and influence peers and management.
    • Self-motivated with critical attention to detail, deadlines, and reporting.


    • Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.
    • Occasionally lift and/or move up to 50 pounds. 
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
    • The noise level in the work environment may be high.

    * Reasonable accommodations may be made to enable individuals to perform the essential functions.

    Saueressig is a provider of premium rotogravure solutions and part of SGK. SGK is a global leader in the design of high performance marketing ecosystems, the creation of content that scales consumer experiences with brands, and the integration of technologies to enable collaborative digital networks. SGK is a Matthews International company.
    Matthews International affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled. Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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