Program Director, PMO


: $222,950.00 - $222,950.00 /year *

Employment Type

: Full-Time


: Executive Management

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JUUL's mission is to transition the world's billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. JUUL is the number one US-based vapor product. Headquartered in San Francisco and backed by leading technology investors including Tiger Global, Fidelity Investments and Tao Invest LLC, JUUL Labs is disrupting one of the world's largest and oldest industries.

We're an exceptional team with backgrounds in technology, healthcare, CPG and biotech, and we're growing rapidly to deliver on our mission. We're actively looking to hire the world's best scientists, engineers, designers, product managers, supply chain experts, customer service and business professionals.


The Senior Program Manager at JUUL reports to the Head of Tech PMO and works to drive results within our Technology organization. They will take direct ownership for a number of high priority product initiatives.

A JUUL Technical Program Director will also lead product development efforts with enthusiasm, collaboration and attention to detail. The daily goal is to drive excellence in communication through clear requirements and timelines with regular progress updates.
  • Responsible for executing on the some of the most complex and cross-functional programs at Juul Labs
  • Proactively resolving issues and drive course corrections as needed - be directly involved in helping teams foresee and overcome barriers or blockers
  • Organizing and/or create appropriate program documentation and communications
  • Develop and institute strict process control of revisions and updates within the product organization
  • Guiding teams through refining requirements and setting program scope
  • Own program milestones, cross-team integration points, & execution plans
  • Capturing and tracking inter-team dependencies & hand-offs; monitor & help resolve issues
  • Communicating progress effectively across the cross functional stakeholders including Engineering, Operations, Quality, Regulatory, Clinical and Business leaders
  • Coordinate efforts cross functional program team members to ensure product delivery excellence
  • Improve internal processes with an eye toward streamlining and eliminating roadblocks
  • Prepared for quick-turn changes based on market needs
  • Eliminate confusion with detailed record-keeping
  • Work with Product, Engineering, Regulatory, Legal, Brand, Marketing, Quality and Compliance to ensure packaging meets all guidelines
  • Understand and plan for resource allocation to achieve business goals
  • Develop budgets for upcoming activities based on historical performance
  • Conducting periodic retrospectives
  • Hope for the best, plan for the worst

  • 8+ years of industry experience in a fast-paced consumer goods company, including direct management and delivery of large, technically complex product development programs
  • MS or PhD in Computer Science, EE, Mechanical, or another engineering field
  • Ability to influence and motivate others
  • Background leading large internal and external teams and managing those relationships effectively to drive cohesive execution across the team
  • Ability to devise creative solutions and drive consensus for complex problems with diverse, sometimes conflicting, concerns
  • Comfortable in rapid development cycles with challenging goals
  • Ability to adapt quickly to new information and assess impact to programs
  • Experience with design controls and/or working in a regulated environment
  • Launching international products a plus
  • Involvement with high-volume consumer goods a plus
  • Top-notch communications and presentation skills, from the team to executive level
  • Proven ability to calmly and confidently bring clarity, order and organization to complex undertakings; ability to understand complex technical systems
  • Motivated self-starter with ability to adapt quickly and operate under ambiguity

  • Outstanding leadership and organizational skills with an eye for 'what-ifs'.
  • Strength in problem solving and issue resolution
  • Attention to detail in rapid development cycles with challenging goals
  • Ability to influence and motivate a diverse set of people and expectations
  • Capable of distilling opinions into facts to produce better results
  • Get it done attitude and willing to roll up their sleeves to do what needs doing

  • Experience with data analytics and metrics-informed decision-making
  • Experience with sensors, hardware, software and/or consumer electronic goods
  • Deep & broad S/W and H/W development methodology knowledge, experience selecting and applying the best methodologies & tools to large-scale development environments (JIRA, Github, etc)
  • Proven ability to influence members across the team to maximize performance, and to provide clear data & options to decision-makers

  • A place to grow your career. We'll help you set big goals - and exceed them
  • People. Work with talented, committed and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Daily catered lunch, boundless snacks and drinks
  • Cell phone subsidy, commuter benefits and discounts on JUUL products
  • Location. Work in the heart of San Francisco, one of the world's greatest cities

Vapor, JUUL, Work Culture, Fast Paced, Start-up, Growth, Vape, Technology, Software, Hardware, Consumer Electronics, Manufacturing, Design, Product, Disruptive, Revolutionary, Cutting Edge, App, Android, eCommerce, B2C, San Francisco, Bay Area, IoT, San Francisco
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Associated topics: design, engineering, manufacture, product, product manager, production, program manager, quality * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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