Support Engineer

Compensation

: $92,040.00 - $130,990.00 /year *

Employment Type

: Full-Time

Industry

: Engineering



Description
Position at J2 Cloud Services

OffsiteDataSyn

c is looking for a

customer service oriented Support Engineer to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and the initial contact for customer related issues. You will solve basic technical problems and provide support for all assigned areas, as well as assigned projects that will be critical towards the growth of the company. This position provides and is designed for professional growth within the organization.

Responsibilities:

-

Research, resolve, respond to, and document end user inquiries; and escalate or reassign issues and problems as needed to appropriate resource for resolution

-

As needed, engage directly with the customers in identification of the issues and in reaching the solution

-

Monitor application performance

-

Identify and proactively communicate with product development and delivery ensuring the needs of the customer are met

-

Participate in and manage application oriented projects. Oversee project phases and ensure timely completion of projects

Key Qualities Include:

-

Adaptability and willingness to learn

-

Strong analytical troubleshooting and problem-solving

-

Strong client-facing and communication skills

-

Detail-oriented with excellent verbal/written communication skills; active listener

-

Capable of meeting or exceeding assigned deadlines

-

Responsible, self-motivated, professional, energetic

-

Excellent work ethic and ability to perform independently and within a team-based environment

Qualifications:

-

Experience providing customer support

in a technical capacity

-

Familiarity with VMware, Hyper-V, Wi

ndows Server 2008 R2/2012 R2,

Linux, Veeam Backup & Replication, and back-up technologies a plus

-

Experience with troubleshooting network connectivity issues

-

Strong written and verbal communication skills

-

Desire to work in a team-oriented/collaborative environment

-

Demonstrated ability to perform well as a self-starter

-

Demonstrated ability to prioritize workload, and adapt to new processes and procedures quickly

-

Demonstrated history of having a strong customer focus, including experience working with customers directly, and prioritizing customer needs

-

Demonstrated experience working to a self-determined deadline and in customer outage situations

-

Demonstrated experience of troubleshooting and problem solving with limited information and ambiguous details

-

Ability to convey technical issues and material to non-technical audience

-

A.S. / B.S. in Software

Engineering or a related degree

-

Excellent verbal and written communication skills

Physical Requirements

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Offsite Data Sync is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Offsite Data Sync will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

#J2CloudServices
#LI-KB1
Associated topics: business, cost efficient, industrial engineer, manufacturing engineer, methods engineer, project, sap, supply, supply chain * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

Launch your career - Create your profile now!

Create your Profile

Loading some great jobs for you...