Job DescriptionResponsibilities Lead the development of our Automation & Collaboration initiatives, leveraging python programming skills. Design and develop improved processes and technical efficiencies through automation of the Cisco UC stack. Needs to possess an ability to \"think outside the box and have a strong working knowledge of python scripting and creation of automation opportunities in the UC Space. API and development builds/integrations for Cisco Webex Teams will be strongly desired. Provides senior-level support and coordination required in the planning, design, engineering and servicing of unified communication systems. Participates in the formulation of short and long-range unified communication plans. Performs software maintenance and coding upgrades affecting UC Systems. Participates in the development of procedures; provides guidance and leadership to other specialists; manages projects as needed. Develop and Run Monthly Excel adoption reports. Monitor and work within a team environment to resolve system alarms and error reports; through the use of automation. Perform Tier 3 support in coordination with Help Desk and other IT Engineering staff. Assist in developing and refreshing process documentation supporting the unified communications knowledge base. Lead the deployment efforts and transformation from an Avaya Voice environment to Cisco Unified Communications environment. Qualifications Bachelor's degree and 4 years of work-related experience, or 10 years equivalent work-related experience. Working knowledge of Python programming Working knowledge of SIP Protocol Working knowledge of Cisco CUCM, Oracle Acme Packet Client's, Cisco Webex Teams, Jabber Softphone Client, Cisco UCCE Proven hands on deployment experience of a full Cisco UC product stack for a global corporation a plus. Experience with the NICE Engage call recording environment a plus. Candidates with API / Python Development experience for automation and integration will be strongly considered. Candidates with CCNA Collaboration certification and above will be strongly considered.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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