Product Engineer (Yonkers)

Compensation

: $98,760.00 - $143,170.00 /year *

Employment Type

: Full-Time

Industry

: Engineering



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COMPANY OVERVIEW:

INFICON is a growing, global, leading provider of innovative technologies that enhances productivity and quality in sophisticated industrial processes. The products provided by INFICON are world-class instruments for gas analysis, measurement, and control and are vital to manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells, and industrial vacuum coating applications. INFICON is headquartered in Switzerland and has world-class manufacturing facilities in Europe, the United States and China with subsidiaries located throughout the world. This position will be located at INFICON's U.S. headquarters in East Syracuse, NY. For more detailed information about INFICON, please visit our website at.

Responsibilities:

  • Provide direct and remote technical support by phone and ticketing system for Residual Gas Analyzer portfolio to customers, sales personnel, and field based engineers
  • Drive solutions for product and process quality discrepancies as part of 8D teams
  • Resolve critical customer issues by implementing corrective and preventative actions
  • Enthusiastically navigate interdepartmental processes to implement product modifications and upgrades
  • Expertly author and continuously improve product operating manuals and other technical documentation or customer and sales support documentation
  • Prepare and deliver customer training remove and in person
  • Responsible for RGA demo inventory and lab equipment maintenance
  • Replicate customer symptoms in the test lab to assist in troubleshooting and
  • Estimated travel is 10%
  • Required Qualifications:

  • Bachelor of Science in Chemistry, Physics, Chemical Engineering or Electrical Engineering
  • Must be able to interact interdepartmentally in a professional manner
  • Ability to manage multiple projects simultaneously and prioritize work
  • Possess critical analytical skills to effectively evaluate equipment performance and troubleshoot equipment
  • Ability to identify and anticipate problems or errors and provide innovative solutions
  • Excellent customer service and communication skills (oral and written)
  • Proficient with Microsoft and Adobe suite products
  • Excellent communication and problem solving skills, including written, verbal , and presentation skills
  • Preferred Qualifications:

  • Prior experience as a team member of a long term project
  • Chemical, material science, and/or electrical background
  • Prior experience as a team member of a long term project
  • Demonstrated ability to influence cross functional teams
  • PMP Certification
  • Prior experience with mass spectrometers or similar instruments and vacuum technology
  • COMPENSATION & BENEFITS:

    Compensation will be commensurate with experience including a competitive base salary, discretionary bonus opportunity, competitive benefits package, and relocation assistance.

    INFICON, is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available and to reaffirm this commitment.

    INFICON is also committed to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for an employment opportunity at INFICON and require special assistance or an accommodation during the application process,


    Associated topics: chemical, chemical engineering, coatings, nutrition, pha, phenolic, plastics, polymer, polymer synthesis, polyurethane * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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