NICE InContact Solution Deployment Engineer

Employment Type

: Full-Time

Industry

: Engineering



Position summary

NICE InContact Solution Deployment Engineer

Are you a Solution Engineer with deep contact center expertise? Have you been at the forefront of customer transformation initiatives by combining strategy, technology, data, and design?

If so, Deloitte is the place for you! Help bring the power of Call Center design and technology to our Government and Public Service clients and transform how they engage with their users.A career within our growing practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.

Work you’ll do

As a NICE InContact Solution Deployment Engineer you will:

  • Bring in depth product knowledge of the NICE InContact Enterprise platform for Call and Multi-Channel Routing, Advanced Speech Recognition tools (e.g., Nuance ASR), Cisco Omni-Channel solutions, WFO Optimization (Contact Recording, Quality Management and Workforce Management) and Web Collaboration products that integrate into the Salesforce product suites is required.
  • A successful Solution Deployment Engineer will have several years of experience designing, implementing and supporting large scale enterprise class cloud contact center deployments supporting with 1000 agents
  • Provide hands-on design, build and implementation of NICE InContact CXone solutions as well as provide on-going support for related systems
  • Support telephony systems as well as integrated network environments for DoD, Civilian and State & Local contact centers and back office business units
  • Partner with outside service providers in support of the environment, as well as manage devices in accordance with best practices and Federal security standards, approved methods, and procedures
  • Work in large enterprise-class network environments, supporting converged technologies
  • Lead discovery-related conversations, workshops, and associated deliverables for stakeholders
  • Anticipate client needs and formulate solutions to client issues
  • Manage, mentor, coach and train junior staff on an ongoing basis
  • The team


    Our Customer Strategy & Applied Design team focuses on helping clientsdiscover, design, and prototype customer growth strategies and innovationportfolios to create and drive change in a digital world. We bring knowledgeand offerings to uncover the behaviors, motivations and preferences of ourclients’ customers and develop new experiences for them. Our team ofprofessionals has deep capabilities in strategy, customer experience, digitalstrategy and innovation.

    We deliver set of customer focused work:

    Qualifications

    •Bachelor’s degree in Engineering, Telecommunications or relevant discipline 

    •Eligible to work for any employer without sponsorship and ability to complete background investigation

    • 8+ years contact center technology and operationsexperience using Cisco, Avaya, Genesys, or NICE InContact and others

    • 4+ years within a technology leadership role

    •Strong client service and consulting skills

    •Experience with Unified Voice Communications

    •While travel is up to 75%, due to COVID-19 all non essential business travel is suspended until further notice

    Howyou’ll grow

    AtDeloitte, our professional development plan focuses on helping people at everylevel of their career to identify and use their strengths to do their best workevery day. From entry-level employees to senior leaders, we believe there’salways room to learn. We offer opportunities to help sharpen skills in additionto hands-on experience in the global, fast-changing business world. Fromon-the-job learning experiences to formal development programs at DeloitteUniversity, our professionals have a variety of opportunities to continue togrow throughout their career. ExploreDeloitte University, The Leadership Center.

    Benefits

    AtDeloitte, we know that great people make a great organization. We value ourpeople and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

    Deloitte’s culture

    Ourpositive and supportive culture encourages our people to do their best workevery day. We celebrate individuals by recognizing their uniqueness andoffering them the flexibility to make daily choices that can help them tobe healthy, centered, confident, and aware. We offer well-being programs andare continuously looking for new ways to maintain a culture where our peopleexcel and lead healthy, happy lives. Learn more about Life at Deloitte.

    Corporate citizenship

    Deloitteis led by a purpose: to make an impact that matters. This purpose defines whowe are and extends to relationships with our clients, our people and ourcommunities. We believe that business has the power to inspire andtransform. We focus on education, giving, skill-based volunteerism, andleadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

    Recruiter tips

    We want job seekers exploring opportunities at Deloitte to feelprepared and confident. To help you with your interview, we suggest that you doyour research: know some background about the organization and the businessarea you’re applying to. Check out recruiting tips from Deloitte professionals.



    As used in this posting, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.


    Requisition code: E21NATSPMTR021-CM
    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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