Technical Support Engineer

CyberCoders in Akron, OH

  • Industry: Information Technology - IT Help Desk/Technical Support
  • Type: Full Time
  • Compensation: $69,375.00 - 143,770.00 / Year*
position filled
If you are a Senior Technical Support Engineer with experience, please read on!
Located in Fairlawn, OH we are a global security company looking for a sharp Technical Support Engineer to join our growing team!What's In It for You
We offer a comprehensive compensation package including:
- A competitive base salary ranging from $75K-$90K
- Full benefits (Medical, Dental, Vision, FSA, HSA)
- 401K
- Bonuses!
- Generous PTO/Sick time/Paid holidays
- Other perks such as WFH days, phone discount, employee discount
- Collaborative team, great culture!What You Will Be Doing
- Providing technical support to worldwide customers and partners using all methods of communication.
- Troubleshooting to full resolution of issues
- Maintaining individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
- Supporting the deployment, implementation, and integration of our products within customers infrastructure
- Helping to create and improve documentation of best practices in maintaining our solutions
- Participating in mentoring of other support engineers on your team- Developing a deep understanding of the customers technical environmentWhat You Need for this Position
MUST HAVE:
- 3+ years implementation/operations experience of Linux servers
- Networking, protocols and internet technologies (Routing, Switching, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
- Firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)

NICE TO HAVE:

- Virtualization
- Authentication technologies (LDAP, TACACS, RADIUS, with SAML)
- X.509 certificates and SSL/TLS usage and troubleshooting
- Software/protocol analysis and debugging tools (strace/truss, gdb, tcpdump, etc.)
- Scripting languages (BASH, Python, Perl, etc)
- SQL queriesSo, if you are a Senior Technical Support Engineer with experience, please apply today OR email your resume directly to ...@cybercoders.com!
Associated topics: assistant, client support, customer support, desk, edi, information technology help desk, information technology support, support, system support, troubleshoot

* Estimated salary


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