ESIS - SVP, Process Improvement & Automation Lead

Employment Type

: Full-Time


: Executive Management

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ESIS , Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients unique risk management needs. With more than 60 years of experience and offerings in both the U.S. and globally, ESIS provides one of the industry s broadest selections of risk management solutions covering both pre and post-loss services.

The Senior Vice President, Process Improvement and Automation Lead will be accountable for providing strategy, oversight and delivery for multiple Process Re-engineering and Automation programs across the business unit. The Process Improvement and Automation Lead is a key driver of analysis and recommendations for process optimization, identification of use cases for automation/re-engineering, planning and implementation of discovery phases and activities and achievement of the business unit goals.

Process Automation & Re-Engineering Program Delivery
  • Ultimate business accountability for the Intelligent Automation program including leading the business ownership of the portfolio of projects.
  • Effectively partner with multiple internal and external stakeholders to ensure successful delivery of automation and associated business outcomes.
  • Ensure that appropriate business resources within the claims functions (e.g. SME s product owners, etc.) are allocated to the Intelligent Automation program as required.
  • Coordinates and gains consensus with multiple product owners across functional areas to ensure business needs and programs deliverables are met on time and within budget.
  • Drive alignment on automation opportunity estimates, complexity, and priority. Incorporate process improvement initiatives required to successfully automate.
  • Prioritize, organize, and implement major cross-functional digitally driven operational improvements in a highly matrixed organization.
  • Lead, facilitate, and participate in appropriate executive governance/steering structures regarding Automation, Re-engineering, and larger BPO activities.
  • Conducts Automation Tollgate & Solution Design showcase sessions for executive approval in coordination with Implementation partners.
  • Responsible for producing weekly program status reports and lead report out sessions.
  • Deploy program and project management standards for effective delivery meeting time, quality, budget requirements using Agile project delivery methods.
Process Improvement and Discovery
  • Works with business and functional unit leaders across the organization to assess and identify process optimization opportunities through automation and/or reengineering within all functional areas and regions.
  • Aggressively seeks horizontal automation opportunities across the claims enterprise
  • Drive alignment on automation opportunity estimates, complexity, and priority. Incorporate process improvement initiatives required to successfully automate.
  • Use process discovery tools and best practices to deliver successful solutions and detailed analysis/outputs as required.
  • Ensures process improvement initiatives transition smoothly through lifecycle of opportunity identification, planning and execution.
  • Integrate and assess multiple discovery efforts across all claims functions including NA & COG Claims.
In collaboration with the NA Claims Operations Leader:
  • Identify opportunities for process re-engineering and build a pipeline of opportunities for process automation and continuous improvement.
  • Drive standardization and re-engineering of current processes to enable them for process automation, digital initiatives, system deployments, new products etc.
Utilizing and Sharing Practices
  • Utilize best practices established by the CoC (Center of Competency).
  • Contribute to the continuous improvement of team approaches, models, and knowledge by sharing information across other areas of Chubb, building standards, developing intellectual property, and capturing lessons learned.
Effectively Manage Team
  • Provide direction and guidance to team, ensuring goals and measurements are in place.
  • Coach team members to increase their knowledge and performance.
  • Ability to motivate, lead and manage a team to achieve results and inspire a shared vision of the broader enterprise regional claims priorities.
  • Able to establish an environment that leverages diverse perspectives.
Preferred Qualifications & Competencies:
  • Strategic, execution-oriented transformation leader with proven track record of delivering tangible business outcomes.
  • Bachelor's Degree in related field - advanced degree a plus.
  • 10 years of leadership and management experience including the ability to drive high performing teams and execution of complex strategic initiatives.
  • Minimum of five years of experience in claims, process re-engineering, or managing large complex operations teams; preferably in claims.
  • Excellent verbal and written communication skills with the ability to interact with senior executives and articulate complex ideas in easy to understand business terms.
  • Proven ability to create and implement strategic plans and business results.
  • Strong analytical and interpersonal skills, proven ability to navigate, influence, and negotiate matrix reporting relationships.
  • Interact effectively with stakeholders and executives across business and functional operations.
Travel: Up to 50&

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.
Associated topics: design, engineering, manufacture, product, product manager, production, program manager, quality

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