Field Service Engineer (Jamestown)
Employment Type
: Full-Time
Industry
: Engineering
Overview
Field Service Engineer who will perform repairs, upgrades, and preventive maintenance on our instruments for clinical diagnostics, life science, and biopharma customers in upstate New York.
Responsibilities
Provide customer site service on all CDG/LSG products including emergency service. Maximizes system uptime through proactive preventive maintenance. Act as customer advocate to ensure satisfaction and repeat business. Maintains company assets including parts inventory and leased vehicle. Administrative duties include service documentation consistent with FDA regulations. Other duties include accurate expense reporting and timekeeping. Must maintain learning plan in training database and regular product update training. Frequent travel is required. Qualifications
Associates Degree in Electronics or related field equivalent experience. 3+ years of transferable field service experience servicing electro-mechanical/electronic/optical/robotics equipment, in a biomedical engineering or a medical diagnostics instrumentation environment; or BA degree and 1 year of equivalent experience. Strong electro-mechanical troubleshooting skills. Ability to read, understand and successfully follow medium to highly complex work instructions. Strong computer skills with fundamental knowledge of computer networking allowing interface with customer I.T. departments. Good customer relation and communication skills, both written and oral. Associated topics: automotive, calibrate, field service technician, machine repair, maintenance mechanic, mechanical, millwright, service technician, troubleshoot, upgrade
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