Onsite Maintenance Engineer

Employment Type

: Full-Time


: Engineering

Job Summary

The AVI-SPL Onsite Maintenance Engineer will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. 

This role interfaces with very senior level of end users, must be comfortable in working within this environment and be skilled at building a rapport with these individuals. 

Essential Duties and Responsibilities

  • Setup/breakdown of conference spaces to meet the customers event needs
  • Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components
  • Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
  • Responsible for job site documentation as needed
  • Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability
  • Field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
  • Field service support of networked devices (Routers, IP Protocols, etc.)
  • Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing connectors, video/audio recording support
  • Work with internal/external teams in a professional manner that reflects the values of AVI-SPL
  • Provide client training as needed
  • Adhere to and understand local safety standards for all site duties
  • Setup and troubleshoot various audio/video systems.
  • Travel to various job sites as required
  • Other duties assigned as needed

    Skills and Abilities

  • Effectively communicate with employees, customers and colleagues
  • Ability to use hand and power tools in a safe and efficient manner
  • Ability to manage small to medium projects
  • Ability to solder & crimp connectors
  • Minor programming capability (AMX/Creston) – changes and troubleshooting
  • Ability to work and think independently and ensuring to meet deadlines
  • Basic computer knowledge
  • Knowledge of basic signal flow for audio, video and control
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
  • Education and/or Experience

  • Minimum of 3 - 5 years of audiovisual integration experience preferred
  • Formal education in Electronics or related field preferred
  • Minimum of a High School Diploma or equivalent preferred
  • Preferred external training: AMX Intro to Networking for AV ProfessionalsAMX Programmer ICrestron Professional InstallationEssentials of Crestron Programming CertificationExton AV Associate CertificationInfoComm Quick Start to the Audio-Visual IndustryInfoComm CTS General Certification
  • Working Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

    Physical Requirements

    The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

  • The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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