Support Engineer - On Site NYC - ATSG (Yonkers)


: $92,040.00 - $130,990.00 /year *

Employment Type

: Full-Time


: Engineering

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On-site Support Engineer

Full Time NYC

About Us:

Founded in 1994, ATSG is a tech-enabled IT Services and Solution Provider that delivers Digital Innovation providing tangible business value and exceptional Client experiences through ITIL Managed Services and the sale and delivery ofTechnology Solutions as a Service (TSaaS).

Headquartered in Westchester County, NY and with offices throughout the Tri-State Area, we serve Clientele in multiple industries throughout the United States. Our service offering portfolio is comprised of main lines of business rediTech, rediCloud and rediManage. We offer these services with an array of commercial and technological choices for our Clients, ranging from traditional project-based and support services, through complete consumption-based managed services models, inclusive of Private, Public and/or Hybrid cloud-based alternatives.

Job Description:

ATSG is currently seeking an experienced On-site Support Engineer to join our Team in enhancing and maintaining our customer environments. The chosen candidate will represent ATSG at a high-visibility professional services client. This position will have the support of the ATSG engineering team as he/she implements and supports recommended solutions for our client.

Job Responsibilities:

  • Full-time on-site desktop and engineering support for a strategic New York City based client
  • Install, support and maintain end-user systems for client
  • Ensure client environment is operational and available on a 24/7 basis
  • Provide support and troubleshoot customer desktop issues
  • Document client systems, configurations, and operational instructions.
  • Work closely with ATSG remote Enterprise Service Desk and Service Delivery Manager to resolve locally escalated tickets.
  • Develop understanding of client environment to facilitate support/ensure reliability
  • Identify areas of improvement
  • Work with ATSG engineering team during new initiatives and projects

Skill Requirements:

  • A minimum of 3 years related experience.
  • Must be able to support and manage a Microsoft Office 365 Solution and related peripheral applications, including Active Directory and Exchange Server
  • Windows 2012/2016 a must
  • Experience with Exchange Online
  • Anti-Virus and Anti-Spam product knowledge
  • Backup and data protection product knowledge
  • Broad exposure to Microsoft Server products preferred
  • Light Cisco Network knowledge and configuration experience
  • SharePoint Configuration and Administration Nice to have (big plus) but not mandatory
  • Knowledge in LAN s, WAN s, and basic network security
  • Wireless LAN experience is a plus
  • Bachelor s degree in Information Systems, Computer Science, or related discipline, or the equivalent in training and experience
  • Strong verbal and written communication skills
  • Team player, flexible and a collaborative personality and ability to work independently
  • Good project and time management skills
  • Ability to interact effectively and professionally w/Executives and support personnel alike
  • Strong Customer Service skills with a passion for client satisfaction an absolute must

We offer competitive benefits including med/den/vision/life/401(k) and generous PTO.

ATSG is an equal opportunity employer.

- provided by Dice
Associated topics: business, cost efficient, industrial engineer, manufacturing engineer, methods engineer, project, sap, supply, supply chain * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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