Support Engineer - On Site NYC - ATSG (Spring Valley)
: $92,040.00 - $130,990.00 /year *
Loading some great jobs for you...
On-site Support Engineer
Full Time NYC
Founded in 1994, ATSG is a tech-enabled IT Services and Solution Provider that delivers Digital Innovation providing tangible business value and exceptional Client experiences through ITIL Managed Services and the sale and delivery ofTechnology Solutions as a Service (TSaaS).
Headquartered in Westchester County, NY and with offices throughout the Tri-State Area, we serve Clientele in multiple industries throughout the United States. Our service offering portfolio is comprised of main lines of business rediTech, rediCloud and rediManage. We offer these services with an array of commercial and technological choices for our Clients, ranging from traditional project-based and support services, through complete consumption-based managed services models, inclusive of Private, Public and/or Hybrid cloud-based alternatives.
ATSG is currently seeking an experienced On-site Support Engineer to join our Team in enhancing and maintaining our customer environments. The chosen candidate will represent ATSG at a high-visibility professional services client. This position will have the support of the ATSG engineering team as he/she implements and supports recommended solutions for our client.
Full-time on-site desktop and engineering support for a strategic New York City based client
Install, support and maintain end-user systems for client
Ensure client environment is operational and available on a 24/7 basis
Provide support and troubleshoot customer desktop issues
Document client systems, configurations, and operational instructions.
Work closely with ATSG remote Enterprise Service Desk and Service Delivery Manager to resolve locally escalated tickets.
Develop understanding of client environment to facilitate support/ensure reliability
Identify areas of improvement
Work with ATSG engineering team during new initiatives and projects
A minimum of 3 years related experience.
Must be able to support and manage a Microsoft Office 365 Solution and related peripheral applications, including Active Directory and Exchange Server
Windows 2012/2016 a must
Experience with Exchange Online
Anti-Virus and Anti-Spam product knowledge
Backup and data protection product knowledge
Broad exposure to Microsoft Server products preferred
Light Cisco Network knowledge and configuration experience
SharePoint Configuration and Administration Nice to have (big plus) but not mandatory
Knowledge in LAN s, WAN s, and basic network security
Wireless LAN experience is a plus
Bachelor s degree in Information Systems, Computer Science, or related discipline, or the equivalent in training and experience
Strong verbal and written communication skills
Team player, flexible and a collaborative personality and ability to work independently
Good project and time management skills
Ability to interact effectively and professionally w/Executives and support personnel alike
Strong Customer Service skills with a passion for client satisfaction an absolute must
We offer competitive benefits including med/den/vision/life/401(k) and generous PTO.
ATSG is an equal opportunity employer.
- provided by Dice Associated topics: business, cost efficient, industrial engineer, manufacturing engineer, methods engineer, project, sap, supply, supply chain
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.