Technical Campaign Engineer

Employment Type

: Full-Time

Industry

: Engineering



Required Skills

• Microsoft Excel / Suite proficiency required – Intermediate to advanced level experience. Ability to read and analyze data sets.
• General computer skills Intermediate to Advanced.
• Understand and interpret skip logic and flow ie (IF/Then statements).
• Experience with dialer management including but not limited to; Leads, Scripting, IVR, and Skill Routing.
Responsibilities
• Trouble shoot any potential dialer issues.
• Campaign building and programming.
• Interact with dialer software company to escalate any issues as needed.
• Recommend improvements to dialer software company.
• Work cohesively with Project Management team to ensure maximum efficiency.
Communicate any issues effectively to appropriate teams.
• Keys to Success
· Deep Understanding of Dialer Management and Setup
· Bias towards client success
· Action taking attitude
· Contagious energy and drive for improvement

Qualifications

· Minimum 5 years of experience in a technical role
· Broad knowledge of omni-channel services (Inbound, outbound, chat, sms)
· Deep experience dealing with clients.
· Decision making ability that results in growth, profitability & positive client experiences.
· Ability to motivate people & interpersonal relationship skills that build strong client relationships & maintain a positive team morale.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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