Loading some great jobs for you...




We are searching for a technical support engineer who possesses a blend of technical and customer-facing skills to successfully analyze, root cause, contain, and resolve complex technical issues. You will work with a small, highly motivated team and contribute to the companys culture, engage in high-energy exchanges on product roadmap, and keep our automation solutions up and running, ensuring our customers have the best experience possible. This is a unique opportunity; you will have an immediate impact on the development of our company. We guarantee you will be bragging about your job to friends and family on weekends.
Key Activities: Provide technical support to ensure all deployed robotic equipment and infrastructure are meeting the uptime targets Spearhead high severity escalations to meet service level agreement (SLA) targets Own multiple process improvement initiatives, including acting as a single point of contact for projects Provide input and technical support to engineering projects and initiatives, including prioritization of workloads to ensure product delivery Build relationships with remote facilities to meet customer satisfaction metrics Generate metrics to provide details of departments performance Work with relational databases and SQL querying tools, VPN, firewalls, routers, ROS, JavaScript, and cloud based technologies
Requirements:Analytical, technical and problem solving skills that can be applied to real world solutionsStrong Linux skills. Experience with SQL, scripting language (e.g. Python, Bash, Perl). ROS, Javascript, and cloud based technologies are a plusGeneral understanding of network topologies such as VPNs, firewalls, and routersExcellent written and verbal communication skills. Excellent interpersonal and customer service skillsExperience with troubleshooting and identifying the root cause of issues within defined SLAsAbility to work in a fast paced, rapidly changing environment. Experience in a warehouse automation is a plus2-5 years of recent relevant experienceBS degree in Engineering or Computer Science; MS degree is desirable*Local candidates only

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

Launch your career - Upload your resume now!

Upload your resume

Loading some great jobs for you...